As undertakers, we are dedicated to provide the level of meaningful ritual and
ceremony to meet the survivor's bereavment needs. We exercise our responsibility as
funeral service leaders by setting, managing and strengthening the quality and quantity of
choices made available for the discretion of client families. Our goal is to faithfully serve
those bereavement needs, with a full range of service and/or merchandise options to
accommodate any method of final disposition.
As funeral directors, our calling imposes upon us special responsibilities to those we serve
and to the public at large. An important obligation is to provide information so that everyone
can make knowledgable decisions about funerals and funeral directors.
In acceptance of our responsibilites, and as a condition of membership in Selected International Funeral Homes, we affirm the following standards of Good Funeral Practice and hereby pledge:
- To provide the public with information about funerals, including prices, and about
the functions, services and responsibilities of funeral directors.
- To afford a continuing opportunity to all persons to discuss or arrange funerals in advance.
- To make funerals available in as wide a range of price categories as necessary to meet the needs
of all segments of our community, and affirmatively to extend to everyone the right of inspecting and
freely considering them all.
- To quote conspicuously in writing the charge for every funeral offered and to identify clearly the
services, facilities, equipment and merchandise included in such quotations.
- To furnish each family at the time funeral arrangemetns are made, a written memorandum of charges
and to make no additional charge without the approval of the purchaser.
- To make no representation, written or oral, which may be false or misleading, and to apply a standard
of honesty in all dealings.
- To respect the faiths, creeds and customs, and to give full effect to the role of the clergy.
- To maintain qualified and competent staff, complete facilities and suitable equipment required
for comprehensive funeral service.
- To assure those we serve the right of personal choice and decision in making funeral arrangements.
- To be responsive to the needs of the poor, serving them within their means.
- To comply fully with the requirement of the FTC Trade Regulation Rule on funeral practices.
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